USEFUL FACILITY INFORMATION CONTENTS: Venue Directions Box Office location Hours of operation Phone numbers Forms of payment accepted Will call Parking Rules and Restrictions Accessibility Lost/Stolen ticket Policy Concessions Children and infants Group sales Restaurants and Hotels ******************************************************************************** THE PARAMOUNT THEATRE - OAKLAND, CA ******************************************************************************** N DIRECTIONS: /|\ | PARAMOUNT THEATRE W <--+--> E 2025 Broadway | (Between 20th and 21st Streets) \|/ Oakland, CA S FROM SAN FRANCISCO: * Go east across the Bay Bridge * Bay Bridge becomes I-80 East * Take the I-580 East ramp towards Downtown Oakland/Hwy 24/Hayward/Stockton * Merge onto I-580 East * Take I-980 West ramp towards Downtown Oakland * Take the 27th Street exit towards West Grand Avenue * Merge onto Northgate Avenue * Turn left onto W. Grand Avenue * Turn right onto Telegraph Avenue * Turn left onto 20th Street * Turn left onto Broadway/Broadway Auto Row * This will bring you right in front of the theatre. * The Box Office is located around the corner on the 21st Street side of the building FROM MARIN, BERKELEY, RICHMOND, OR SACRAMENTO: * FROM MARIN, I-580 E./Richmond San Rafael Bridge puts you on I-80 West/I-580 East * FROM BERKELEY, RICHMOND, OR SACRAMENTO, follow I-80 West to I-580 East * From I-580 E./I-80 W., stay in the left lanes to get onto I-580 East. * Take the I-580 East ramp towards Downtown Oakland/Hayward/Stockton * Merge onto I-580 East * Take the I-980 West ramp towards Downtown Oakland * Take the 27th Street exit towards West Grand Avenue * Merge onto Northgate Avenue * Turn left onto W. Grand Avenue * Turn right onto Telegraph Avenue * Turn left onto 20th Street * Turn left onto Broadway/Broadway Auto Row * This will bring you right in front of the theatre FROM CONCORD OR WALNUT CREEK: * Take I-680 South to Hwy 24 West ramp towards Oakland/Lafayette * Merge onto Hwy 24 West * After going through the Caldecott Tunnel, Hwy 24 becomes I-980 West * From I-980 W. take the 27th Street exit towards W. Grand Avenue * Merge onto Northgate Avenue * Turn left onto W. Grand Avenue * Turn right onto Telegraph Avenue * Turn left onto 20th Street * Turn left onto Broadway/Broadway Auto Row * This will bring you right in front of the theatre FROM THE SOUTHBAY (SAN JOSE, FREMONT, CASTRO VALLEY): * Take I-880 North towards Oakland * Take the Broadway exit towards Downtown Oakland * Stay to the right at the fork in the ramp * Merge onto Broadway * Broadway becomes Broadway/Broadway Auto Row * Stay on Broadway to 21st Street, and you will be in front of the theatre FROM BART: * Exit at the 19th Street Oakland station. The Paramount is located 1 block north on Broadway. _______________________________________________________________________ __________ BOX OFFICE: / /| /_________ / | The Box Office is located on site, on the 21st Street | | | side of the Paramount Theatre | OFFICE | | | | / HOURS OF OPERATION (SUMMERM 2008): Tue - Fri / 11:00am - 3:00pm |__________|/ The Box Office is not open on Saturdays, Sundays, Mondays or holidays, unless there is a performance. The Box Office will also open 2 hours prior to any event at the Paramount for that evening's event sales and Will-Call ONLY ** NO ALTERNATE PICK UP ALLOWED FOR WILL CALL ** _______________________________________________________________________ __ WILL CALL: || | // \ || | || Will Call tickets are available for pick-up beginning 2 hours || || | || prior to the performance with proper matching identification. \\ \/ \\__ / Tickets will NOT be released without proper and matching identification. ** NO ALTERNATE PICK UP ALLOWED FOR WILL CALL ** _______________________________________________________________________ _________ PHONE NUMBERS: /__| |__\ / ||| \ (510) 465-6400 / Box Office |_________| (510) 893-2300 / Administration _______________________________________________________________________ ___ PARKING: ___/%%%\__ |__PARKING_| The Paramount is surrounded by 3 major parking facilities. () () _______________________________________________________________________ ____ RULES/RESTRICTIONS: / \ | STOP | NO Children under 3 years old admitted. \ ____ / The Paramount Theatre has a No Ins and Outs policy. EVERYONE MUST HAVE A TICKET NO cameras or recording devices of any shape or form are permitted into the building. NO outside food or beverages are permitted into the building. Beverages purchased in the theatre must be consumed there. There is no late seating. If you arrive late for a performance, seating will be at the discretion of the house staff. NO smoking. PLEASE TURN OFF AND SILENCE ALL CELL PHONES AND PAGERS DURING THE SHOW! _______________________________________________________________________ ||\ /|| MISCELLANEOUS: || \ / || || \/ || LOST/STOLEN TICKET POLICY: || || || || It is the policy of the Paramount Theatre not to replace any lost or stolen tickets. _______________________________________________________________________ CONCESSIONS: o o __ o oo o | S| Full bar service on Mezzanine and Lower levels. Prior to | POP | | O| the performance and during intermission, a Paramount employee | CORN | | D| is available on the main floor near aisle 3 to provide drink |______| |_A| service for disabled patrons unable to climb stairs. _______________________________________________________________________ _ ACCESSIBLE SEATING: \ |___==== / \ __ _ PARKING: | * |==\/ Parking for patrons with disabilities is available at the \ ___ / O City of Oakland's double decker parking lot located at Telegraph Avenue and 21st Street. The lot is directly across the street from the Paramount Theatre's Ticket Office and 21st Street entrance. Entrance to the lot may be accessed via Telegraph Avenue or 21st Street. Event parking is $5.00. There is also limited designated street parking available on the blocks surrounding the Paramount Theatre. NO ELEVATOR: There is no elevator in The Paramount. If the patron has difficulty climbing stairs, please seat them on the main level (section Orch or Orch Rear). There are floor seats reserved for wheelchairs and patrons who cannot use stairs. Please call the Box Office at (510) 465-6400 for assistance regarding accessible seating. WHEELCHAIR LOCATIONS: The Paramount Wheelchair Accessible location is a flat concrete area for the wheelchair and a fixed seat for a companion. THERE IS NO CHAIR IN THIS AREA TO ACCOMMODATE THE WHEELCHAIR PATRON. The patron will remain in their wheelchair for the duration of the show. Patrons must arrive in their own wheelchair as the Paramount Theatre does not provide wheelchairs. If the patron arrive without a wheelchair and have tickets for wheelchair location, they WILL NOT BE ACCOMODATED. The Paramount Theatre has a limited number of spaces available for patrons in wheelchairs and they are solely for the purpose of accomodating patrons in wheelchairs. Wheelchair Spaces: ORCH Row E seat 104 / Orch Row F seats 125,103,126 ORCH Row C seats 7,8 / Orch Row E seats 3,4 ORCH TERR Row VV seats 119,115,109,105,106,110,116,120 ORCH TERR Row VV seats 21,17,7,3,4,8,18,22 Attendant Seats: ORCH Row E seats 106,108 ORCH Row F seats 123,121,107,105,122,124 ORCH Row C seats 5,6 ORCH ROw E seats 7,5,6,8 ORCH TERR Row VV seats 123,121,113,111,103,101,102,104, 112,114,122,124 ORCH TERR ROW VV seats 23,15,13,11,9,1,2,10,12,14,16,24 Patrons may exchange regular seating tickets for wheelchair location under special circumstances. The Paramount will make every effort to accomodate such requests but cannot guarantee the availability of wheelchair seating for sold out performances. Under no circumstance may patrons exchange wheelchair location tickets for regular seating. TRANSFER SEATS: If the wheelchair patron is able to transfer from their wheelchair to a fixed seat, The Paramount is equipped to handle the request. We refer to these seats as transfer seats. The arm swings open in order for the patron to slide out of their wheelchair into the fixed seat. The patron's wheelchair must be taken to the back of the theatre to comply with local fire regulations. At the end of the performance the usher will return with the wheelchair. Transfer seats may also be used to accommodate patrons with crutches or walkers. EXTRA WIDE AISLE: The Paramount has an extra wide aisle in front of Orterr row AA if a patron requests additional legroom. ACCESSIBLE RESTROOMS/PAYPHONE: There are two (2) wheelchair accessible restrooms located on the main floor between the 21st Street entrance and Aisle 5. There is a pay phone located in the lobby of the Box Office on 21st Street. INFRARED LISTENING DEVICES: Infrared assistive listening devices are available at no charge (subject to availability) for all performances at the Paramount Theatre. Patrons may pick up the headset at Coat Check near Aisle 1. Headsets may be used with or without a hearing aid. Patrons will be asked to leave an ID and their phone number to secure a headset. These will be returned when the headset is returned at the end of the performance. BEVERAGE SERVICE: Prior to performances and during intermission, a Paramount employee is available on the main floor near aisle 3 to provide drink service for patrons unable to climb stairs. _______________________________________________________________________ INFORMATION REGARDING CHILDREN: __)__ / \ NO children under 3 years old admitted. : : | - - | All children must be able to sit quietly in their own seat (| (O) (O) |) throughout the show. Please consider other patrons when : ^ : deciding to bring children to the theatre. \ __(__ / _______________________________________________________________________ __________ GROUP SALES: | \O O O O\ | \O O O O\ Group sales guidelines vary depending on promoter and | \O_O_O_O\ event. The Paramount does not offer a standard group |_____|_______| discount apart from those defined by the promoter. _______________________________________________________________________ _||_ PRICING/PAYMENT ACCEPTED AT THE BOX OFFICE: / || \ \_||_ The Paramount accepts CASH, VISA, MC, AMEX and DISCOVER || \ with proper matching identification. Sorry no checks or \_||_/ money orders. || _______________________________________________________________________ _____________ RESTAURANTS & HOTELS: /_____________\ | |_| |_| |_| | There are several hotels and restaurants in Jack London Square | RESTAURANTS | located at the foot of Broadway (at 2nd Street), just a short | & HOTELS | BART or cab ride from The Paramount. Walking distance is |____|_|_|____| approximately 14 blocks. _______________________________________________________________________